FAQ
**FAQ - ZEENART**
**Order Confirmation Issues**
**1. I did not receive an order confirmation, what should I do?**
- You should typically receive an order confirmation via email or SMS shortly after making a purchase. If you haven't received it, please consider the following:
- Ensure your email address was entered correctly.
- Check your spam or junk folder.
- Verify if the order process was completed correctly.
**Shipping and Delivery**
**2. When will I receive my order?**
- Shipping times vary based on factors such as order type, timing, and destination. Once placed, orders cannot be modified. Here's a rough estimate of shipping times:
- UK: 7-10 Business Days
- EU: 7-10 Business Days
- US: 7-10 Business Days
- South America, Asia, Africa, Australia & New Zealand: 10-15 Business Days (estimates only, actual times may vary)
**3. Will my order arrive before a specific date like Christmas or Easter?**
- Due to individual production and printing, delivery times vary. While most orders arrive within 10 days, during peak periods like Christmas, delays may occur. To be safe, consider ordering at least 3 weeks in advance.
**Order Processing and Shipment**
**4. When will my order be shipped?**
- Orders are processed individually upon receipt. Due to high demand, it takes approximately 3-4 days before your order is handed over to our shipping provider.
**5. Can I track my shipment with a tracking number?**
- Yes, you'll receive an automatic shipment notification once your order enters production. The tracking number provided can be used to track your package's journey. Please note that tracking updates may have a slight delay.
**Issues with Tracking**
**6. I get the status "NotFound" when I try to track my shipment, what does this mean?**
- Sometimes, the tracking interface may not work correctly. To track your shipment, visit https://www.17track.net/ and enter your tracking number. If issues persist, try again later as there may be delays in updating tracking information.
**Missing or Delayed Orders**
**7. According to tracking, nothing is happening, what should I do?**
- If your order status hasn't changed for 7 days after shipping confirmation, contact us. Reasons for delays could include incomplete addresses or packaging damage.
**Product Issues**
**8. I received a wrong product, what should I do?**
- We apologize for the inconvenience. Please inform us via email at support@zeenart.com, and we'll resolve the issue promptly.
**Returns and Exchanges**
**9. Can I return or exchange a product?**
- Yes, returns and exchanges are possible. Refer to our return policy for detailed instructions.
**Contact and Support**
**10. How can I contact ZEENART for further assistance?**
- Reach out to our support team via email at support@zeenart.com. We strive to respond within 48 hours.
**Data Security and Privacy**
**11. How secure is my data?**
- We prioritize the security of your data. All payments are encrypted, and your information is protected. Our payment processing partners are security-certified.
General Questions
**12. For whom is ZEENART suitable?**
- Originally designed for children, ZEENART now appeals to all age groups as a relaxing leisure activity.
**13. How does ZEENART work?**
- After selecting a motif, we deliver a set to your doorstep. Each set includes a colorless canvas with outlined areas, corresponding acrylic paint set, and brushes. Simply match the numbers on the canvas with the paint colors for a beautiful result.
**14. Do I need to mix colors?**
- No, our colors come pre-mixed and are labeled with corresponding numbers for ease of use.
**15. What's included in a ZEENART set?**
- Each set contains a high-quality canvas, acrylic paint set, and three nylon brushes for a perfect painting experience.
For additional tips and information, explore our website or reach out to our support team.
**Order Confirmation Issues**
**1. I did not receive an order confirmation, what should I do?**
- You should typically receive an order confirmation via email or SMS shortly after making a purchase. If you haven't received it, please consider the following:
- Ensure your email address was entered correctly.
- Check your spam or junk folder.
- Verify if the order process was completed correctly.
**Shipping and Delivery**
**2. When will I receive my order?**
- Shipping times vary based on factors such as order type, timing, and destination. Once placed, orders cannot be modified. Here's a rough estimate of shipping times:
- UK: 7-10 Business Days
- EU: 7-10 Business Days
- US: 7-10 Business Days
- South America, Asia, Africa, Australia & New Zealand: 10-15 Business Days (estimates only, actual times may vary)
**3. Will my order arrive before a specific date like Christmas or Easter?**
- Due to individual production and printing, delivery times vary. While most orders arrive within 10 days, during peak periods like Christmas, delays may occur. To be safe, consider ordering at least 3 weeks in advance.
**Order Processing and Shipment**
**4. When will my order be shipped?**
- Orders are processed individually upon receipt. Due to high demand, it takes approximately 3-4 days before your order is handed over to our shipping provider.
**5. Can I track my shipment with a tracking number?**
- Yes, you'll receive an automatic shipment notification once your order enters production. The tracking number provided can be used to track your package's journey. Please note that tracking updates may have a slight delay.
**Issues with Tracking**
**6. I get the status "NotFound" when I try to track my shipment, what does this mean?**
- Sometimes, the tracking interface may not work correctly. To track your shipment, visit https://www.17track.net/ and enter your tracking number. If issues persist, try again later as there may be delays in updating tracking information.
**Missing or Delayed Orders**
**7. According to tracking, nothing is happening, what should I do?**
- If your order status hasn't changed for 7 days after shipping confirmation, contact us. Reasons for delays could include incomplete addresses or packaging damage.
**Product Issues**
**8. I received a wrong product, what should I do?**
- We apologize for the inconvenience. Please inform us via email at support@zeenart.com, and we'll resolve the issue promptly.
**Returns and Exchanges**
**9. Can I return or exchange a product?**
- Yes, returns and exchanges are possible. Refer to our return policy for detailed instructions.
**Contact and Support**
**10. How can I contact ZEENART for further assistance?**
- Reach out to our support team via email at support@zeenart.com. We strive to respond within 48 hours.
**Data Security and Privacy**
**11. How secure is my data?**
- We prioritize the security of your data. All payments are encrypted, and your information is protected. Our payment processing partners are security-certified.
General Questions
**12. For whom is ZEENART suitable?**
- Originally designed for children, ZEENART now appeals to all age groups as a relaxing leisure activity.
**13. How does ZEENART work?**
- After selecting a motif, we deliver a set to your doorstep. Each set includes a colorless canvas with outlined areas, corresponding acrylic paint set, and brushes. Simply match the numbers on the canvas with the paint colors for a beautiful result.
**14. Do I need to mix colors?**
- No, our colors come pre-mixed and are labeled with corresponding numbers for ease of use.
**15. What's included in a ZEENART set?**
- Each set contains a high-quality canvas, acrylic paint set, and three nylon brushes for a perfect painting experience.
For additional tips and information, explore our website or reach out to our support team.